Your voice for change in the UK water industry.
Our mission is to empower every UK utility customer.
By facilitating complaints and formal requests, we aim to drive significant change and accountability within the water industry and other utility providers – Water, Electricity, gas, mobile, landline/internet and various council services.
HOW MUCH OUR PRECIOUS WATER
IS BEING WASTED
IN YOUR AREA?
MAKE THEM EITHER PAY ATTENTION
OR PAY UP!
Why take Action?
Each formal complaint or data request carries a significant administrative burden and potential financial cost for water companies. Here’s a conservative estimate of the impact if our goals are met:
£341.25
COST OF ONE CLAIM
£341,250
1000 ONE WATER COMPANY
£3,753,750+
11000
REQUESTS
£875+
Possible ICO RESPONSE
Recent changes makes ALL home owners responsible for ALL waterpipes underneath your property. Do you own them? Did you fit them? Are they yours to maintain? Learn your rights!
Wonder how the Insurance industry feels? Knowing that costs will be directly passed to them? This leaves EVERY WATER CUSTOMER LIABLE FOR MORE DAMAGE, COSTS, STRESS, EMOTIONAL HARM.
Why is this important?
United Utilities at the Top with 205 Criminal Convictions
205 United Utilities £5.02m
187 Thames Water £41.62m
174 South West Water £4.54m
128 Anglian Water £4.92m
125 Yorkshire Water £5.14m
119 Southern Water £94.13m
62 Severn Trent £6.55m
48 Nothumbrian Water £1.52m
47 Wessex Water £171.25k
40 Welsh Water £480.2k
PLUS NUMEROUS WASTE WATER FINES AND REGULATION BREACHES.
FAQ
ALL Utility and Water Companies not just Unitied Utilities own a monoply – locally in each area. We have no choice, we are legally enforced to pay, yet we ALL (everyone in the UK) have a terrible service not only in water quality and repairs. But we are also under water bans etc etc. YET no infrastrsture spending has taken place. United Utilities (for example) have built NO NEW Reservoirs in 10 YEARS. Despite the ever increasing population.
WHAT CHANGES IMPROVEMENTS / WASTE OF WATER IN YOUR AREA. Fill the forms to find out. The more WE ask, the more they will be forced to change and be held accountable.
ALL Water companies, despite HUGE profits employ sub contracting companies – DID YOU KNOW? I DID NOT! – So your personal data is access by people OUTSIDE of named water company you are contracted to! As you only gave knowly express permission to the NAMED Water Provider – HUGE GDPR breach for every water company. Many of these sub contracting companies use sub contracting. ALL ACCESS TO YOUR PERSONAL DATA. Is this right and fair? – Work contracted out, saving costs – FOR HUGE PROFITS.
You, as the Data Owner are entitled to ANY information a company holds on you. And you need to ensure it is correct and up to date, fairly used and safely stored. More importantly – your data is not misused. You have the right to this information. GDPR requests, Freedom of Information and a DSAR – are just the start. There is a huge list – and it will grow and more information is found on the know your rights page.
TO FORCE CHANGE! – The more we stand and join together for what’s right – only then will things change! By asking questions and holding accountability – will things change! The Aim is also to ensure that YOUR Data is not being mis-handled (some companies sell your data), be responsible for our natural resources, nor maintained effectively, wasting this valuable resource. BUT Also WE ALL need to challenge ALL large organisations! Enough is Enough. The more we take back OUR Power! The quicker they will be forced to change.
We can expect time spent and internal costs to EVERY LETTER SENT – UNTIL THEY CHANGE. NO PROFITS SHOULD BE TAKEN FROM WHAT IS NATURAL AND GOD GIVEN!
OH YES – Their shareholders matter more than you do and our National Water Network! EG UU invested £720M (pprox) on maintenance (further profit to contractors) YET £320M in Dividends. From bills we are FORCED TO PAY – WE HAVE NO Consumer Rights, no option for a different supplier. YET WE ARE ALL expected to not complain or ask questions.
| Company | ££ (m) | Op Income (£m) | Net Income (£m) | |
|---|---|---|---|---|
| United Utilities | 1,949.5 | 480.2 | 126.9 | ~£340 m in 2023–24 |
| Severn Trent | 2,338.2 | 511.8 | 140.2 | Data no~121.7 p per share (2024) ≈ total unknownt available |
| Pennon Group | 907.8 | 166.3 | –8.5 | 44.37 p per share (2023–24); c.£127 m dividend |
| Anglian Water | 1,351.8 | 391.6 | 98.8 | £4.6bn dividends over 10 years |
| Affinity Water | 323.3 | 14.0 | –100.9 | Data not available |
| Wessex Water | 552.3 | 212.5 | 66.6 | ~£62 m (2022–23) |
These forms have been created to help get you started on your journey to reclaim your data rights and better service.
Question them, hold them accountable.
Send them legally entitled information they hold on you. These forms are to be finally edited by you – before you send. NO DATA IS RETAINED ON THIS SITE.
YOU HAVE MORE OPTIONS
