UK Public & Essential Service Complaint Form - Full Arsenal

**Guidance for Specifics:** For **Waste & Recycling**: Detail specific **dates of missed collections**, types of waste, impact (e.g., pests, health hazard), and any **damage caused by collection services**. Include previous reports. For **Roads & Pavements**: Describe the **exact location and nature of the defect** (e.g., 'pothole on [ROAD NAME] near [LANDMARK]', 'uneven pavement on [STREET NAME]'), **date identified**, and any **damage to property or personal injury** caused. Include photos if possible. For **Social Care/Public Services**: Detail the **specific service concerned** (e.g., 'adult social care assessment', 'child protection', 'housing assistance'), **dates of interaction**, specific failures (e.g., 'delayed assessment', 'denial of eligible service', 'maladministration'), and **impact on well-being/rights**. For **Housing Association Complaints**: Provide your **tenancy details**, **dates of repair requests**, details of **unresolved issues** (e.g., 'damp', 'heating failure', 'communal area neglect'), or **disputes over service charges/fees**. Include previous complaint references. For **Local Government Ombudsman Complaints**: Provide your **council's final response (or 12 weeks passed)** and a clear summary of **why you remain dissatisfied**. Focus on maladministration (e.g., delay, unfair decision, improper procedure). For **Housing Ombudsman Complaints**: Provide your **Housing Association's final response (or 8 weeks passed)** and a clear summary of **why you remain dissatisfied**. Focus on factual inaccuracies or how the HA failed to resolve the issue fairly (e.g., repairs, service charges, tenancy management). For **General Customer Service**: Provide a **chronological account of your interactions** with the council/HA, specific dates/times, names of staff (if known), and **why resolution was unsatisfactory**. Highlight unreasonable delays or rude behaviour. For **Letter Before Claim**: Clearly state **the events chronologically**, **damages incurred (quantify if possible)**, and any **previous attempts to resolve**. Emphasize how the public body's failures caused your losses, referencing relevant legislation if known. For **GDPR Breach**: Clearly state **which specific data handling violation** occurred and provide **all relevant dates, times, and evidence** (e.g., unconsented marketing, data exposure, inaccurate data).

**Guidance for Desired Outcome:** Be explicit about what action or resolution you demand.
Examples: 'Immediate resolution of [issue]', 'Compensation for [loss]', 'Formal apology', 'Specific policy change', 'Reassessment of decision'.