The Power of Ai
This is now being used widely by legal firms to undertake many tasks (google).
You can do the same! You have a lawyer in your pocket or on your desk. It can research and produce documents to use. This whole journey started with a ChatGPT “Can I claim compensation from United Utlities, from that one simple questions we now have this…
Another good free one is Gemini from Google. Both are free however they have time limits, so be as descriptive and as direct as you can. You can even ge them to act as a Judge and lawyer on your side, when researching crafting reports. Go Mad!….
Official Bodies
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- Ofwat – The economic regulator for the water and sewerage sectors in England and Wales.
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- Consumer Council for Water (CCW) – An independent body representing water consumers.
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- Water Redress Scheme (WATRS) – The independent arbitration scheme for water complaints.
UnOffical Information
BEAT THE BAILIFFS – This is an excellent source of information for a wide range in claims and fighting for what is RIGHT
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Relevant Legislation
Water Company Policies (via NotebookLM)
Access a curated collection of water company policies and relevant documents. This section can link to or embed a NotebookLM for easy searching and reference.
Explore detailed water company policies and documents: Access NotebookLM Policies
Water Company Social Media
Connect with water companies on their social media channels. Please note these are illustrative links and may not be their primary complaint channels. Please use these responsibly to get your voice heard:
| Thames Water X (Twitter) |
United Utilities X (Twitter) |
Severn Trent X (Twitter) |
| Yorkshire Water X (Twitter) |
Southern Water X (Twitter) |
Anglian Water X (Twitter) |
| Dŵr Cymru Welsh Water X (Twitter) |
Northumbrian Water X (Twitter) |
South West Water X (Twitter) |
| Wessex Water X (Twitter) |
Full address details for ALL Water Companies:
OFWAT PROVIDE CONTACT DETAILS FOR ALL WATER COMPANIES IN UK HERE
1. Data Protection & Information Rights:
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Information Commissioner’s Office (ICO) – The UK’s independent authority set up to uphold information rights in the public interest.
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ICO Main Website: https://ico.org.uk/
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Make a Complaint (Data Protection): https://ico.org.uk/make-a-complaint/
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Environmental Information Regulations (EIR) Guidance: https://ico.org.uk/for-organisations/environmental-information-regulations-eir/
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2. Water Industry Consumer Advocacy & Regulation:
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Consumer Council for Water (CCW) – Independent body representing water and sewerage customers in England and Wales.
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CCW Main Website: https://www.ccw.org.uk/
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Help with a Water Complaint: https://www.ccw.org.uk/make-a-complaint/
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Ofwat – The economic regulator for the water and sewerage sector in England and Wales.
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Ofwat Main Website: https://www.ofwat.gov.uk/
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Report a Concern to Ofwat: https://www.ofwat.gov.uk/about-us/contact-us/report-concern/
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3. Drinking Water Quality Oversight:
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Drinking Water Inspectorate (DWI) – The independent regulator of drinking water in England and Wales.
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DWI Main Website: https://www.dwi.gov.uk/
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Report a Concern about Drinking Water Quality: https://www.dwi.gov.uk/private-water-supply/how-to-complain-about-a-private-water-supply/ (Note: Their public supply complaint route often directs back to the company/CCW, but this page clarifies their role.)
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4. Environmental Protection & Pollution Reporting:
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Environment Agency (EA) – For environmental protection in England.
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EA Main Website: https://www.gov.uk/government/organisations/environment-agency
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Report an Environmental Incident (Pollution Hotline): https://www.gov.uk/report-an-environmental-incident
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Natural Resources Wales (NRW) – For environmental protection in Wales.
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NRW Main Website: https://naturalresources.wales/
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Report an Environmental Incident to NRW: https://naturalresources.wales/about-us/contact-us/report-an-incident/
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5. Local Authority & General Consumer Advice:
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Find Your Local Council (Gov.uk) – To locate the Environmental Health Department for Statutory Nuisance complaints.
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Local Council Finder: https://www.gov.uk/find-local-council
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Citizens Advice – Provides free, impartial advice on a wide range of issues, including consumer rights.
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Citizens Advice Main Website: https://www.citizensadvice.org.uk/
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Consumer Rights Advice: https://www.citizensadvice.org.uk/consumer/
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Law Centres Network – Provides free legal advice and representation to people who live or work in their areas.
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Law Centres Network Website: https://www.lawcentres.org.uk/
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6. Community & Consumer Forums (For Peer Support – Disclaimer Advised):
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MoneySavingExpert Forums (Consumer Rights & Utilities Sections) – A popular platform for UK consumers to share experiences and advice.
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MSE Forums Main Page: https://forums.moneysavingexpert.com/
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