UK Internet & Landline Complaint Form - Full Arsenal

Arming you to demand action from UK internet and landline providers on speed, outages, billing, contract issues, and more. Get connected to justice! 🌐☎️

Step 1: Choose Your Weapon (Complaint Type) ⚔️

Step 2: Your Contact Details (Precision is Key!) ✍️

Full Name:

Email Address:

Primary Contact Number (Landline or Mobile):

Full Address:

Step 3: Target Internet/Landline Provider Details 🏢

Select your Provider:

Account Number / Service Reference (e.g., Broadband Account No. or Landline Number):

Step 4: Complaint Specifics (Make It Brutally Clear!) 😡

Details of your complaint:

**Guidance for Specifics:** For **Broadband Speed**: Provide **dates and times of speed tests (with results)**, advertised vs. actual speeds, type of connection (fibre/ADSL), and impact on your usage. For **Service Outage**: Detail specific **dates, start and end times, duration, and type of outage** (internet, landline, both). Include impact (e.g., missed work, inability to contact emergency services). For **Billing Disputes**: Provide **exact dates of bills, itemized charges, payment dates, and precise amounts** in dispute. Explain clearly why you believe the bill is incorrect or fraudulent. For **Contract/Mis-selling**: Detail **who you spoke to, when, what was promised vs. delivered**, any **hidden charges**, or **aggressive sales tactics**. Quantify any financial detriment. For **Customer Service Complaints**: Provide a **chronological account of your interactions**, specific dates and times of calls, names of agents (if known), and **why the resolution provided was unsatisfactory**. Highlight unreasonable delays or rude behaviour. For **Installation Issues**: Detail **original installation date, subsequent engineer visit dates, specific problems encountered** (e.g., missed appointments, faulty equipment, unfinished work), and impact. For **Landline Porting Issues**: State **dates of porting requests, old and new providers**, and the **exact problem** (e.g., prolonged delay, number lost, incorrect transfer). Detail any impact. For **Ofcom Complaints**: State the **specific regulatory breach** (e.g., failure to adhere to GSPs, misleading advertising, privacy violations). Provide supporting evidence and previous complaint references. For **Ombudsman Services: Communications Complaints**: Provide your **final response from the provider** and a clear summary of **why you remain dissatisfied**. Focus on factual inaccuracies or how the company failed to resolve the issue fairly. For **Letter Before Claim**: Clearly state **the events chronologically**, **damages incurred (quantify if possible)**, and any **previous attempts to resolve**. Emphasize how the company's failures caused your losses, referencing Consumer Rights Act 2015 where applicable. For **GDPR Breach**: Clearly state **which specific data handling violation** occurred and provide **all relevant dates, times, and evidence** (e.g., unconsented marketing, data exposure, inaccurate data).

Step 5: Desired Outcome & Review (Demand Your Justice!) ⚖️

What would resolve this for you?

**Guidance for Desired Outcome:** Be explicit about what action or resolution you demand.
Examples: 'Full refund of overcharged amount £X', 'Compensation of £Y for losses incurred due to service interruption', 'Immediate contract cancellation without penalty', 'Correction of credit file entry', 'Formal apology and a guarantee of improved service'.