Details of your complaint:
**Guidance for Specifics:**
For **Billing Disputes**: Provide **exact dates of bills, meter readings (actual vs. estimated), payment dates, and precise amounts** in dispute. Explain clearly why you believe the bill is incorrect.
For **Supply Interruption**: State **exact dates, start and end times of the power cut**, duration, and any **impacts** (e.g., spoiled food, work disruption, medical equipment failure). Reference any compensation you believe you're owed.
For **Smart Meter Issues**: Detail the **nature of the malfunction** (e.g., not sending readings, showing error codes, incorrect display), **dates it occurred**, and **previous attempts to resolve** (e.g., engineer visits, phone calls).
For **Switching Issues**: Provide **dates of attempted switch, names of both suppliers involved, the exact problem** (e.g., prolonged delay, incorrect transfer of account, debt suddenly appearing), and **any financial losses incurred**.
For **Mis-selling/Contract Disputes**: Detail **who you spoke to, when, what was promised vs. delivered, specific clauses in dispute**, and **any aggressive sales tactics**. Quantify any financial detriment.
For **Customer Service Complaints**: Provide a **chronological account of your interactions**, specific dates and times of calls, names of agents (if known), and **why the resolution provided was unsatisfactory**. Highlight unreasonable delays or rude behaviour.
For **Ofgem Complaints**: State the **specific regulatory breach** (e.g., failure to meet Guaranteed Standards of Performance, non-compliance with smart meter rollout rules, failing vulnerable customers). Provide supporting evidence and previous complaint references.
For **Ombudsman Services: Energy Complaints**: Provide your **final response from the electricity supplier** and a clear summary of **why you remain dissatisfied**. Focus on factual inaccuracies or how the company failed to resolve the issue fairly.
For **Letter Before Claim**: Clearly state **the events chronologically**, **damages incurred (quantify if possible)**, and any **previous attempts to resolve**. Emphasize how the company's failures caused your losses, referencing Consumer Rights Act 2015 where applicable.
For **GDPR Breach**: Clearly state **which specific data handling violation** occurred and provide **all relevant dates, times, and evidence** (e.g., unconsented marketing, data exposure, inaccurate data).