UK Water Complaint Form - Full Arsenal

**Guidance for Specifics:** For **DSARs**: Be precise about **dates, types of data, and specific interactions** you want records of (e.g., 'all billing statements from 2020', 'call recordings from 15/07/2024'). For **EIRs**: Provide **exact locations, specific dates/periods, and precise types of environmental data** you are demanding (e.g., 'sewage discharge data for [STW Name] outfall into [River Name] in Q3 2024'). For **GDPR complaints**: Clearly state **which specific data handling violation** occurred and provide **all relevant dates, times, and evidence** (e.g., 'unconsented marketing since 01/01/2023', 'data breach on 10/05/2024 affecting my address and account number'). For **Ofwat Complaints**: Detail the **specific regulatory or economic failure**, how the company is in **breach of their licence**, and provide **all relevant previous complaint references and dates**. For **CCW Complaints**: Provide a **chronological, factual account** of the service issue, **dates and details of all previous attempts to resolve** with the company, and **why their resolution was unsatisfactory**. Explicitly describe how the service was **not performed with reasonable care and skill** or was **not fit for its intended purpose** (e.g., 'The prolonged water outage from [Date] to [Date] meant I could not use my facilities, demonstrating a lack of reasonable care and skill in service provision.'). For **FOIA Requests**: Clearly specify **EXACTLY the recorded information you seek** (e.g., 'all internal meeting minutes regarding [Topic] between [Date] and [Date]'). **Remember FOIA applicability.** For **Statutory Nuisance**: Provide **precise dates, times, and locations of each nuisance event**. Describe the **nature of the nuisance** (e.g., raw sewage overflow, foul odours) and its **impact** on your property or health. For **Letter Before Claim**: Clearly state **the events chronologically**, the **damages incurred (quantify if possible)**, and any **previous attempts to resolve**. Emphasize how the company's service failures breached implied terms of contract or demonstrate a **failure to perform with reasonable care and skill** leading to your losses. For **DWI Complaints**: Detail **specific issues with drinking water quality** (e.g., taste, smell, appearance, illness), **dates**, and any **previous reports** to the water company. For **EA/NRW Complaints**: Provide **precise location (GPS if possible)**, **dates/times**, **type of pollution (e.g., sewage spill)**, and the **environmental impact**. Include evidence if available.

**Guidance for Desired Outcome:** Be explicit about what action or resolution you demand.
Examples: 'Immediate cessation of unlawful marketing to me', 'Rectification of inaccurate billing data by [Date]', 'Full refund of £X for overcharges', 'Compensation of £Y for damages incurred', 'A formal written apology for service failures', 'Public acknowledgment of data breach', 'Implementation of robust leak detection program', 'Improvements to customer service response times within 3 months'. For claims involving the **Consumer Rights Act 2015**, clearly state the **quantifiable losses or damages** incurred due to the service not meeting statutory standards (e.g., 'Compensation of £X for spoiled produce due to intermittent supply', 'Reimbursement of £Y for alternative water supply during outage', 'Reduction in bill for period where service was not performed with reasonable care and skill').