UK Mobile Provider Complaint Form - Full Arsenal

**Guidance for Specifics:** For **Billing Disputes**: Provide **exact dates of bills, itemized charges, payment dates, and precise amounts** in dispute. Explain clearly why you believe the bill is incorrect or fraudulent. For **Network Issues**: Detail specific **dates, times, and locations** where you experienced **no signal, slow data, dropped calls, or intermittent service**. Include impact on your daily life or work. For **Contract Disputes**: Clearly state **when you signed/renewed the contract, what terms are disputed** (e.g., early termination fees, automatic renewals, price increases), and **why you believe they are unfair or incorrectly applied**. For **Mis-selling**: Detail **who you spoke to, when, what was promised vs. delivered**, any **hidden charges**, or **aggressive sales tactics**. Quantify any financial detriment. For **Customer Service Complaints**: Provide a **chronological account of your interactions**, specific dates and times of calls, names of agents (if known), and **why the resolution provided was unsatisfactory**. Highlight unreasonable delays or rude behaviour. For **Number Porting Issues**: State **dates of porting requests (PAC code request, activation)**, both **old and new providers**, and the **exact problem** (e.g., prolonged delay, number lost, incorrect transfer). Detail any impact (e.g., missed calls, business disruption). For **Ofcom Complaints**: State the **specific regulatory breach** (e.g., failure to adhere to GSPs, misleading advertising, privacy violations). Provide supporting evidence and previous complaint references. For **Ombudsman Services: Communications Complaints**: Provide your **final response from the mobile provider** and a clear summary of **why you remain dissatisfied**. Focus on factual inaccuracies or how the company failed to resolve the issue fairly. For **Letter Before Claim**: Clearly state **the events chronologically**, **damages incurred (quantify if possible)**, and any **previous attempts to resolve**. Emphasize how the company's failures caused your losses, referencing Consumer Rights Act 2015 where applicable. For **GDPR Breach**: Clearly state **which specific data handling violation** occurred and provide **all relevant dates, times, and evidence** (e.g., unconsented marketing, data exposure, inaccurate data).

**Guidance for Desired Outcome:** Be explicit about what action or resolution you demand.
Examples: 'Full refund of overcharged amount £X', 'Compensation of £Y for losses incurred due to service interruption', 'Immediate cancellation of contract without penalty', 'Correction of credit file entry', 'Formal apology and a guarantee of improved service'.