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New LeakBot?
Thinking of buying a new LeakBot – So the water companies are now telling you to fix the leak, anything…
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Guide for Customers: How to Defend Yourself Against Water Charges
Water is a basic human right — yet in England and Wales, customers are forced to pay water companies under…
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Water is a Statutory Charge
Statutory charges are a different beast to contractual charges, so the usual consumer law protections don’t apply. But there are…
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When Water Fails, Insurance Pays – And Customers Lose
The water industry in England and Wales is undergoing a quiet but devastating shift. Once accountable for the infrastructure delivering…
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Time to Act – How We Take Back Control of Our Water
Across the last nine posts, I’ve laid out the evidence: the personal struggles, the foreign ownership, the billions siphoned off…
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What Must Change – Building a Fair Water System for the Future
Over the past eight posts, we’ve peeled back the layers of the UK water industry: personal struggles, foreign ownership, profit…
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What Happens If We All Act Together?
In the last post, I explained why DSARs, FOIs, and EIRs are the sharpest weapons available to customers who want…
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Demanding the Truth – Why DSARs and FOIs Are Our Most Powerful Tools
When industries close ranks, when regulators look the other way, and when companies bury the truth under glossy advertising, customers…
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The Coming Crisis – How Water and Insurance Could Collapse Together
The facts are stark, and they cannot be softened: the way our water industry operates today is not only unsustainable,…
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When the Bill Lands Elsewhere – How Water Companies Shift Costs to Insurers (and Customers)
In my previous posts, I’ve shared my personal story of battling United Utilities, unpacked who really owns our water system,…
